We’ve used SunTrust for years, and overall we’re quite happy with them. Our issue lies with their apparent trouble in updating their own system.
The first case of this was about a year ago. Three times in the course of a month, we’d try to pay for something (usually a meal) and our card would be declined. I knew we had plenty of money, so I’d call them and they’d unblock it. It was blocked “for our security”, which is fine – I appreciate them being proactive. The dumb part was that when they blocked the card, they’d call me to let me know — but use an old number of mine that I haven’t had in years. Every time, I’d have them update it to a new one, but the next time they blocked the card they’d use the old number again. I eventually called and got escalated high enough that someone was able to change it in a way that would stick.
A similar thing just happened with our checks. I tried to order new ones online, but couldn’t because our address had changed. I called them up, explained that, verified the address, and placed the order. The new checks arrived yesterday at our new address — printed for our old one. 
I have no idea how they still have that address. They verified the new one on the phone, they sent the checks to the new one, and I changed our address online with them about 10 months ago. Anyhow, they’re re-printing them now…
