Comments on: SunTrust Bank http://www.thatsprettydumb.com/2007/07/16/suntrust-bank/ Highlighting the stupid things that businesses do to us. Sat, 22 Nov 2008 01:36:30 +0000 http://wordpress.org/?v=2.6.2 By: mickey http://www.thatsprettydumb.com/2007/07/16/suntrust-bank/#comment-5 mickey Mon, 03 Sep 2007 02:01:20 +0000 http://www.thatsprettydumb.com/2007/07/16/suntrust-bank/#comment-5 It's getting worse. I'm randomly having things get denied, and when I call they say "we don't see any denial here - it just be a problem on their end". After insisting for a few minutes that they really did deny the charge, I have to just give up and try again later. Later that day, I usually get an automated call from SunTrust asking if it was a legitimate purchase I was trying to make, thus proving that they did indeed really block it. If this happened once, it'd be a simply mistake. It's happened twice now, which points to a procedural and/or technical issue on their page. Blech. It’s getting worse. I’m randomly having things get denied, and when I call they say “we don’t see any denial here - it just be a problem on their end”. After insisting for a few minutes that they really did deny the charge, I have to just give up and try again later.

Later that day, I usually get an automated call from SunTrust asking if it was a legitimate purchase I was trying to make, thus proving that they did indeed really block it.

If this happened once, it’d be a simply mistake. It’s happened twice now, which points to a procedural and/or technical issue on their page. Blech.

]]>